Freshdesk vs. Zendesk

Freshdesk and Zendesk are two customer service tools that are highly demanded worldwide. Both have slight differences between them despite a lot of similarities. Freshdesk is a CRM service that provides the tools for its uses. It is a simple ticketing interference of enhancement of its usability.

Main Difference

Zendesk works some as Freshdesk but is relatively easy to use. It is the more intuitive interface. These platforms are serving their consumers with their best services worldwide. Let us discuss the main differences between Freshdesk and Zendesk in detail.

What is Freshdesk?

Freshdesk is a cloud-based customer management service that provides tools for businesses and professionals. It has been working for 13 years, and Girish Mathrubootham was fond of this software.

Users can submit their requirements through different platforms such as websites, phones, emails, messages, and others. Freshdesk converts your queries into tickets. Moreover, it is straightforward and can be a ticketing interface tool. Furthermore, this platform makes you accessibility to everywhere and anywhere of your choice. Freshdesk is a simple and easy solution for your media.


  • Easy to access
  • Affordable price
  • Easy to use
  • Simple ticketing interface
  • Widely spreading
  • Easy management

What is Zendesk?

Zendesk is a software like a cloud that provides tools and softwares to customers. It is a CRM company that creates software to motivate customer relationships. Moreover, Zendesk is a user-friendly software that refers to many features of sales teams.

Furthermore, users can order them through different platforms such as emails, chats, websites, and others. In addition, Zendesk is a self-service portal software and offers a free trial on a subscription plan. Users can get training in documentation, videos, and webinars.


  • Good for mid-size businesses
  • Provide healthcare and finance services
  • Services for 24 hours
  • Refers answer bot
  • Offers free trial 30 days

Key Differences between Freshdesk and Zendesk

  1. Freshdesk is easier to use. On the other hand, Zendesk is comparatively complicated.
  2. Zendesk is time-consuming compared to Freshdesk.
  3. Freshdesk refers Faddy assist bot, whereas Zendesk refers answer bot.
  4. Zendesk is suitable for small businesses and actual states, while Freshdesk is best for mid-size companies and healthcare services.
  5. Freshdesk offers a free plan service, while Zendesk does not provide a free plan service.

Comparison table between Freshdesk and Zendesk

Features Freshdesk Zendesk
Training Live, courses Webinars, documentation
Cost Free and subscription plan Only subscription plan
Good for Real estates Finance services
Starting Easy to use Complicated
Platforms Email, Twitter, chat Web, live chats, emails


In a nutshell, we can say that Freshdesk and Zendesk are pretty different. They are different in terms of their features and functions. However, we would suggest you use Freshdesk for your assistance.

About Alisha John

A Nature Lover and Freelance Writer! I write about daily practices for optimizing both happiness and health.

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